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Technical Support

Ricardo Software offers exceptional support services to its existing clients. Software support is offered via email and phone.  To download the software, existing clients with a valid account can log into the Ricardo Software Support Center below.

If you are an existing Ricardo Software client and have not signed up to receive access to this online portal, please either use the signup form, or contact Ricardo Software Support (RS_Support@ricardo.com) to request an account. You are required to provide your company or university contact details to ensure that your organisation is a current Ricardo Software client.  Please note that your contact details and e-mail address will be verified with your company, and that you must use your organisational email address for account signup.

If you are not an existing Ricardo Software client and you would like further information on our products, please contact a Ricardo Software Sales representative (RS_Sales@ricardo.com).

Contact Ricardo Support

You can also search FAQs, Known Issues, Submit support inquiries directly and track your own inquiries via the Support Center.

E-mail Support: RS_Support@ricardo.com

North American customers dial:   +1 734 394 3860
Europe and UK customers dial:    +44 1273 794444

For all other customers, please contact your local RS office: click here

Send Us Your Feedback

You can also send us your feedback using the online feedback form provided for you in the support center.

Forgotten Your Password?

Please click here to reset the password for your account.