Our vision is to create a safe and sustainable world.

Ricardo plc is a global strategic, environmental, and engineering consulting company. With over 100 years of engineering excellence and employing close to 3,000 employees in more than 20 countries, we provide exceptional levels of expertise in delivering leading-edge and innovative cross-sector sustainable products and solutions. Every day, we enable our customers to solve the most complex and dynamic challenges to help achieve a safe and sustainable world.

Deliver high-quality IT services that meet or exceed the expectations of our clients and stakeholders, focusing on the provision, support, and compliance of Servers, Storage, Virtual Infrastructure on premise, and in Cloud Environments 

Key Responsibilities

• Manage incidents, events, and change processes.
• Oversee vulnerability, patch, and privileged access management.
• Conduct cloud cost analysis and plan for obsolescence.
• Resolve 2nd and 3rd line support tickets and provide after-hours support as needed.
• Ensure compliance with ISO/IEC 27001:2022 standards.
• Monitor infrastructure performance, implement improvements, and maintain IT asset records.
• Provide support for manufacturing IT, endpoints, telephony, and office solutions.

Key Competencies and Experience

• Azure VMs / Azure AD / Group Policy / Certificates / PowerShell / ADFS / DNS / DHCP / O + M365 
• Exchange 365 / 2019, SSO, AAD Proxy and Conditional Access 
• Amazon Web Services compute and storage 
• Backup / Disaster Recovery / Business Continuity 
• Privileged Access Management 
• VMWare vSphere / vCenter 7+ / Hyper-V 
• All current Windows Server and Desktop OS 
• Basic UNIX/Linux experience desirable 
• Project Management Frameworks 
• Vendor Management 

Desirable Competencies and Experience

• Experience in using IT service management frameworks and tools such as ITIL 
• Knowledge of Azure Fundamentals 
• Experience in working in the engineering, environmental, or strategic consultancy sector 
• Qualification in an IT discipline 
• Experience working in a Geographically distributed team 
• Networking knowledge including LAN/WAN, TCP/IP and related protocols, familiarity with switching equipment. 

Working here

You will be warmly welcomed into our workplace where every voice matters. We are diverse thinkers and doers, coming together to create a culture of inclusion. We will support you to find your place.

We will encourage you to use your passion and expertise to make a positive impact through the projects you work on.  Your knowledge and desire to bring about change will be invaluable in helping deliver innovative solutions that support communities across the globe in becoming safer and more sustainable.

Work life balance 

We offer flexible approaches to work, whether that is working from home, being in the office, or as a hybrid worker. We're happy to discuss flexible working arrangements. Wellbeing is at the core to our culture, allowing employees to flourish and to achieve their full potential.

Benefits

We want you to know how much you are valued. Your remuneration and benefits package will reflect that. You will receive a range of benefits which include support for your physical and mental health. 

Diversity, Equality and Inclusion statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, creed, gender identity. sexual orientation, pregnancy or pregnancy-related condition, marital or parental status (IL only), height, weight, national origin, citizenship status, age, domestic violence victim status, arrest record  or conviction record (MI only), genetic information, military or veteran status or disability, or any other classification protected by applicable federal, state, or municipal law. VEVRAA Federal Contractor.