Salary: $75,000 to $100,000 plus benefits

Our vision is to create a safe and sustainable world.

Ricardo plc is a global strategic, environmental, and engineering consulting company. With over 100 years of engineering excellence and employing close to 3,000 employees in more than 20 countries, we provide exceptional levels of expertise in delivering leading-edge and innovative cross-sector sustainable products and solutions. Every day, we enable our customers to solve the most complex and dynamic challenges to help achieve a safe and sustainable world.

The Role

The Business Systems Lead is essential to the Performance Products US team, driving the implementation and optimization of the core ERP system to streamline workflows, improve scalability, and enhance collaboration.

This role manages strategic technology projects, provides ERP support, and ensures operational teams effectively utilize the system. By building strong stakeholder relationships and enhancing processes, the Lead delivers solutions that drive real-world benefits. Reporting to the Business Systems Manager and the US General Manager, the role supports diverse stakeholders across Ricardo’s US DTC site.

Key Responsibilities

• Implement core enterprise systems into DTC PP site.
• Establish and maintain governance and control of key processes and environment.
• Provide first line support of ERP system to DTC PP Inc employees.
• Provide training to DTC PP Inc employees in ERP and related apps.
• Managing relationships with all PP US departments to ensure open dialogue, collaboration and developing trust.
• Responsible for documenting and supporting operational processes within the ERP system.
• Working with end users to understand and document data analysis and reporting requirements, and then delivering them.
• Identify operational Business Systems requirements and improvements and deliver them whilst adhering to PP process standards.
• Administration and support of user setup, related equipment, and integrations to external systems.
• Sharing knowledge, learning and ideas with the UK team.
• Research and recommend future technology to enhance business operations.
• Managing relationships with software providers to ensure optimal service.

Key Competencies and Experience

• Experience of working with Infor LN or similar ERP systems
• Demonstrable experience of managing and implementing of full ERP system or significant change.
• Experience of producing Technical/Process documentation
• Knowledge of relational databases and query writing (not necessarily DBA level)
• Able to investigate requests/issues and quickly provide effective solutions/answers.
• Able to communicate effectively at all levels of the business.
• Ability to review local customer requirements and translate them into deliverable designs with the best overall high level benefit.
• Able to travel to UK for initial on-boarding process and possible future travel.
• Ability to lead a conversation to form and document a full understanding of a customer requirement.
• Proactively taking ownership of the whole process for understanding, defining, developing and delivering to a customer requirement
• Ability to operate effectively anywhere between detailed operational support and high level strategic planning

Desirable Competencies and Experience

• Knowledge of barcoding solutions including related hardware.
• SQL query (MS and/or PostGreSQL)
• Microsoft Power BI / Power Query/Reporting Services
• Experience in functionality design, Tools and Extensibility in Infor LN
• Experience in an industrial / manufacturing environment
• Ability to understand and see how business processes work and interact with Business Systems and with each other.

Working here

You will be warmly welcomed into our workplace where every voice matters. We are diverse thinkers and doers, coming together to create a culture of inclusion. We will support you to find your place.

We will encourage you to use your passion and expertise to make a positive impact through the projects you work on.  Your knowledge and desire to bring about change will be invaluable in helping deliver innovative solutions that support communities across the globe in becoming safer and more sustainable.

Benefits

We want you to know how much you are valued. Your remuneration and benefits package will reflect that. You will receive a range of benefits which include support for your physical and mental health. 

Diversity, Equality, and Inclusion statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, creed, gender identity. sexual orientation, pregnancy or pregnancy-related condition, marital or parental status (IL only), height, weight, national origin, citizenship status, age, domestic violence victim status, arrest record  or conviction record (MI only), genetic information, military or veteran status or disability, or any other classification protected by applicable federal, state, or municipal law. VEVRAA Federal Contractor.

Next steps

Once you have submitted your application a member of our Recruitment Team will be in touch. Please be aware that the timing can vary dependent on the volume of applications that we receive for each role and in some cases, we may start to review applications prior to the closing date.

Ricardo is a Disability confident employer please advise the recruitment team via recruit@ricardo.com if you require any adjustments to support you throughout the recruitment process.

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