Ricardo - Pushing Boundaries: A World leader in propulsion engineering from concept to production                                                                 

Ricardo is a trusted engineering partner specialising in complex propulsion, driveline, and energy systems. We work with customers globally to deliver end-to-end solutions from initial design through to full production. For over 110 years, we have been at the forefront of world changing engineering innovation, partnering with many of the world’s most ambitious organisations to improve performance, push boundaries, and accelerate progress. 
Headquartered in Shoreham by Sea (UK), Ricardo brings together more than 1,000 experts and delivers in excess of 200 major programs globally at any given time. For more information, visit www.ricardo.com  

The Role: 

Key Purpose: Deliver high-quality IT services that meet or exceed the expectations of our clients and stakeholders, focusing on the provision, administration, and compliance of servers, storage, virtualization technology and cloud environments.  Structure and reporting relationship, Local team also includes IT Support Technician. Wider System Engineering team members are located in the UK, Czechia and China.    

• Seamless global delivery and problem resolution.  
• Project delivery in line with strategic direction and operational requirements: Support the mitigation of security vulnerabilities, and the resolution of security incidents.  
• Apply information security principles to daily working practice. 
• Understand the costs associated with relevant technology solutions.  
• Engage with and work with external parties as appropriate to delivery. Follow relevant standards, company policies and best practices.  
• Keep abreast of technology changes and contribute to the IT roadmap.  

Key Responsibilities:  

• Maintain high-quality IT services through the provision of server, storage and cloud technology stacks. 
• Proactive administration and management of IT Infrastructure. 
• Incident and event management. 
• Change management. 
• Vulnerability and patch management. 
• Privileged Access Management. Costt analysis and obsolescence planning. 
• Resolution of 2nd and 3rd line support tickets. 
• Participate in after-hours upgrades, troubleshooting, and/or on-call availability as required. 
• Support networking through collaboration with global network team. 
• Collaborate with the wider IT team to support 

Key Competencies and Experience:  

•  Azure AD, Group Policy, Certificates, PowerShell, ADFS, DNS, DHCP·          
• O365, Exchange 365 / 2019, Azure SSO, AAD  
• Proxy and Conditional Access·         
• Azure VMs, VMWare vSphere / vCenter, Hyper-V·         
• Windows Server and Desktop OS     
• Backup / Disaster Recovery / Business Continuity          
• Amazon Web Services compute and storage          
• Privileged Access Management    
• Core networking principles. 
• Basic UNIX/Linux experience desirable·          
• Vendor Management·          
• Good understanding of the principles of Information Security and the role of compliance in operational IT.·          
• Experience with the configuration and administration of M365, including Entra, Intune and Autopilot. 
• Creating and maintaining operational documentation. 

Desirable:  

• Desirable technical and professional skills, knowledge and qualification:       
• Experience working in the engineering design and manufacturing sector.       
• Experience with Dell and Cisco servers, Synology and Netapps storage.         
• Higher level qualification in an IT discipline.       
• Delivery of technical projects according to specification and communication with stakeholders.  
• Experience working with vendors to deliver IT solutions and services.  
• Networking knowledge including LAN/WAN, TCP/IP and related protocols Knowledge of Azure Fundamentals  

Working here

You will be warmly welcomed into our workplace where every voice matters. We are diverse thinkers and doers, coming together to create a culture of inclusion. We will support you to find your place.

We will encourage you to use your passion and expertise to make a positive impact through the projects you work on.  Your knowledge and desire to bring about change will be invaluable in helping deliver innovative solutions that support communities across the globe in becoming safer and more sustainable.

Work life balance 

We offer flexible approaches to work, whether that is working from home, being in the office, or as a hybrid worker. We're happy to discuss flexible working arrangements. Wellbeing is at the core to our culture, allowing employees to flourish and to achieve their full potential.

Benefits

We want you to know how much you are valued. Your remuneration and benefits package will reflect that. You will receive a range of benefits which include support for your physical and mental health. 

Diversity, Equality, and Inclusion statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, creed, gender identity. sexual orientation, pregnancy or pregnancy-related condition, marital or parental status (IL only), height, weight, national origin, citizenship status, age, domestic violence victim status, arrest record  or conviction record (MI only), genetic information, military or veteran status or disability, or any other classification protected by applicable federal, state, or municipal law. VEVRAA Federal Contractor.

Next Steps

Once you have submitted your application, a member of our Recruitment Team will be in touch. Please be aware that the timing can vary dependent on the volume of applications that we receive for each role and in some cases, we may start to review applications prior to the closing date.

Ricardo is a Disability-confident employer. Please advise the recruitment team via recruit@ricardo.com if you require any adjustments to support you throughout the recruitment process.

 Onsite

LI-DT1 LI-hybrid