Our vision is to create a safe and sustainable world.

Ricardo, member of WSP, is a global strategic, environmental, and engineering consulting company. With over 100 years of engineering excellence and employing close to 3,000 employees in more than 20 countries, we provide exceptional levels of expertise in delivering leading-edge and innovative cross-sector sustainable products and solutions. Every day, we enable our customers to solve the most complex and dynamic challenges to help achieve a safe and sustainable world.

Key Responsibilities

• Management of large data sets across a range of advice programmes, including setting up Alchemer surveys to collect data, design and development of Customer Relationship Management (CRM) modules and systems to aid reporting, ensure that data is captured in the most efficient way and adheres to data protection and GDPR requirements. This will include continuous monitoring and making improvements to the systems where they have been identified. It will also require setting up and running statistics for management reporting.
• Designing and managing Quality Assurance (QA) procedures for internal and external staff on the Scottish Land Matching Service (SLMS) contract.
• Creating and implementing project processes as required for new projects, and continuous monitoring of project processes for existing projects to encourage efficiency, provide consistency in delivery outcomes, aid staff training, improve project tracking and adherence with client and regulatory requirements.
• Leading small projects, including delivery tracking, and resourcing/team management.
• Reconciling financial records in Agresso and managing subcontractor invoicing.
• Client liaison, including leading meetings and communication on project delivery, and the ability to look for opportunities to expand work offering/sell services.
• Supporting delivery of Ricardo’s advisory services by providing technical advice to those engaging in the services by telephone and email. This includes the English Farming Advice Service, Scottish Farm Advisory Service, Scottish Land Matching Service and regional contracts such as Anglian Water and ETAFF.
• Coordinating administration support across advice projects. This may involve organising events (venue bookings and delegate administration), liaising with advisers, chasing paperwork from subcontractors, or service users.

Key Competencies and Experience

• An excellent knowledge of designing and modifying Customer Relationship Management (CRM) databases, including setting up and running statistics for input to management reporting, and setting up Alchemer surveys for data capture, is essential.
• A track record of project coordination and management, including client liaison, is advantageous.
• Experience of reconciling financial records in Ricardo finance system (Agresso) and managing subcontractor invoicing.
• An experienced administrator with excellent professional telephone and email communication skills, previous helpline / telephone experience, strong organisational skills, with the ability to plan and prioritise a varied workload, balancing the needs of several projects.
• Be a proven completer-finisher with the ability to plan and prioritise a range of tasks and work effectively unsupervised
• Be able to build effective working relationships at all levels across the business; and
• Have a flexible approach to working activities.

Working here

You will be warmly welcomed into our workplace where every voice matters. We are diverse thinkers and doers, coming together to create a culture of inclusion. We will support you to find your place.

We will encourage you to use your passion and expertise to make a positive impact through the projects you work on.  Your knowledge and desire to bring about change will be invaluable in helping deliver innovative solutions that support communities across the globe in becoming safer and more sustainable.

Work life balance 

We offer flexible approaches to work, whether that is working from home, being in the office, or as a hybrid worker. We're happy to discuss flexible working arrangements. Wellbeing is at the core to our culture, allowing employees to flourish and to achieve their full potential.

Benefits

We want you to know how much you are valued. Your remuneration and benefits package will reflect that. You will receive a range of benefits which include support for your physical and mental health. 

Our core benefits include 25 days' annual leave, plus 8 flexible bank holidays, a competitive company pension scheme, life assurance and professional subscriptions reimbursement. We also offer a wide range of flexible benefits to suit your lifestyle.

Diversity, Equality, and Inclusion statement

We are an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours. We have an ambitious diversity, equality, and inclusion approach as explained here. We value diversity; recognising that a more diverse workforce creates a richer and more varied working environment. Diversity also drives innovation, by allowing us to offer our clients the best consultancy service that we can. As part of our commitment to engage positively and pro-actively with all our employees and to ensure an inclusive culture, we are a recognised as a 'disability confident' employer.

Next steps

Once you have submitted your application a member of our Recruitment Team will be in touch. Please be aware that the timing can vary dependent on the volume of applications that we receive for each role and in some cases, we may start to review applications prior to the closing date.

Ricardo is a Disability confident employer please advise the recruitment team via recruit@ricardo.com if you require any adjustments to support you throughout the recruitment process.