Service review and benchmarking

We can support you in the improvement of your organisation's service model and its design and delivery.  We will support you by benchmarking your total service costs and provide advice on the significance of issues such as collection frequency, capacity and policy, back-office costs, round and beat reviews.

Service and benchmark support

We can identify opportunities for commercialisation including trade waste, garden waste collections and cleansing. Our service review and benchmarking support includes:

Waste operations

  • On-site observations (embedded with crews)
  • One-to-one staff interviews; stakeholder and customer analysis and feedback
  • Data evaluation to understand performance
  • Assessing health and safety, safe working, and risk management compliance
  • Fleet reviews and opportunities for decarbonisation
  • Impacts of technically, environmentally and economically practicable (TEEP) recovery operations

Service review

  • Performance productivity analysis and optimisation
  • Reconfiguration of services, including public realm and street scene approaches
  • Review of service delivery and commissioning options

Procurement reviews

  • Soft market testing and pre-procurement support
  • Procurement support
  • Outline business case development and investment case drafting
Service review and benchmarking


This service is offered within the following sectors.

Case studies

Measuring rail’s circular economy performance

Read case study

Auditing the on-pack recycling label scheme

Read case study

The true impact of COP 28 lies off-stage

Read insight

Service review and benchmarking Resources

Josh Dalby and team wins Ricardo Innovation Award for work on community-scale greenhouse gas removal and clean energy

Read article

Climate transition plans - how to develop a credible plan

Read blog

The challenges of greenhouse gas accounting in the UK’s waste and recycling sector 

Overview of the proposed 'universal' restriction proposal for PFAS

Read technical paper

Get in touch

Get in touch to find out how we can support you with waste service reviews and benchmarking