Issue resolution

A flexible, collaborative, on-demand, full service issue resolution support which can cover the whole warranty chain.

Minimise warranty costs, prevent delays to production and reduce slippage

Each year, delays to product launches, stopping the production line or honouring warranties to fix issues for end customers, cost OEMs millions or billions. For European manufacturers, stopping the production line can cost £24,000-£45,000 per minute. Our offering is tailored to our customer's requirements from from on-demand drawdown for specific discrete tasks, through to full service/ownership of the whole warranty chain.

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We have expertise in a wide variety of technical areas which helps to support our issue resolution offering:

  • Mechanical systems
  • Energy storage
  • Performance and emissions compliance
  • Electrical and electronic systems
  • Calibration and control
  • Noise, vibration and harshness
  • Industrial

We offer flexible, collaborative, on-demand, full service providing whatever the customer wants: from on-demand drawdown for specific discrete tasks, through to full service/ownership of the whole warranty chain.

Our dedicated technical specialists can draw on cross- functional capability teams to solve complex problems.

Our experts are independent and offer evidence-based solutions through in-depth test and analysis, identifying root causes and validation solutions.

The advantage of working with us is how quickly we can narrow the problem down to the actual root cause. We use our industry-leading experience and expertise to de-risk and shorten the process based on our knowledge of how issues have been solved in the past.

For our customers, the benefit of the Ricardo approach is that our independent experts fix issues robustly and quickly, with full traceability and transparency. This enables them to minimise their warranty costs, and reduce delays to product launches, potential cessation of the production line, and the burden on their product development teams.

Man Clipboard Issue
Issue resolution


This service is offered within the following sectors.

Discover our case studies

South Australia Net Zero Rail Study

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Increase reliability of Rolling Stock with diagnostics system

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Common Safety Method for Risk Evaluation and Assessment

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Issue resolution Resources

The significance of persistence assessments for the chemical sector

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Ricardo providing engineering and safety support for construction of California’s High-Speed Railway

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Navigating the complexity of choice for off highway sustainable fuels

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Understanding Hydrogen Fuel Cell Systems

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Meet the experts

Matt Beasley

Matt Beasley

President Engine and Driveline Solutions

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Phil Mortimer

Phil Mortimer

Head of Calibration

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